Showing posts with label tourism. Show all posts
Showing posts with label tourism. Show all posts

Thursday, November 27, 2008

One week on the Mayan Riviera

We arrived back home on Friday afternoon after spending 6.5 hours in a plane and 2 hours in a shuttle bus. My dad surprised us at the airport and drove us home on that miserably dark and rainy afternoon. It was true, we were back in Vancouver. On that same night there was a staff Christmas party that we considered going to, but since we awoke at 4:30 that morning (or 2:30am Pacific time) and had been travelling all day, we decided to head to bed instead. We were asleep by 8pm.

It has almost been one week since we've returned, and I've settled back into winter mode and the reality that is not the all-inclusive resort. Even though it has only been a few days, each day feels further and further away and the entire vacation begins to feel like some surreal dream. The whole vacation was a bit like a time warp though. November in Vancouver means short days (sun setting by 4:30pm), perpetual grey, and cold rain. When we arrived in Mexico, it felt like July to us. It felt like we had gone back in time to summer. However, the light regime is quite different between the two places. With Vancouver being on the 49th parallel, the summer days are very long with daylight lasting until at least 10pm. So it was a bit strange for us to have all this fantastic summer weather and then have the sun go down by 6pm! We adapted of course by waking up much earlier than we would at home so that we could take advantage of all the sunshine. Although there were cloudy days and cool, windy evenings, the weather cooperated with us and we never experienced a drop of rain. And then coming back to Vancouver again, it felt as though we propelled ourselves from July to November. It felt like we had been gone a very long time, when in fact we had only been gone 7 days. One week was the perfect amount of time for the all-inclusive resort, although I could have gladly stayed in Mexico for much longer!

It was a week ago Friday that we arrived early morning at the Cancun International Airport. Our red eye flight was decent but due to constant interruptions we were unable to get any rest, so we spent our entire first day in a state of delirious sleep deprivation. Once we got through customs, found our luggage and our shuttle bus, we were whisked away down the highway to the 5 star Gran Bahia Principe Coba - one of the three Gran Bahia Principe resorts which are clustered together between the towns of Akumal and Tulum, about 2 hours south of Cancun. All three resorts (GBP Coba, GBP Tulum, GBP Akumal) together form this mega-resort which truly baffled me once I arrived, as it was only in person that it became apparent how truly massive this place was. This wasn't a resort - it was a complete self-sustaining town! As guests, we had access to all services and amenities of all three and even by the end of the week, we were still discovering new areas of the resort.

I had never been to an all-inclusive resort before, and to be honest, the idea had never appealed to me. Who wants to be imprisoned at their hotel when there are so many more interesting things happening nearby? Who wants to dine at the same touristy restaurants every single day? Where's the exploration? Where's the adventure? If I go travelling, I want to experience the local culture, eat the local foods, experience the must-sees while discovering the hidden gems. The concept of all-inclusive resorts seemed to be defeating that purpose. However, we decided on this all-inclusive because we wanted one week to unwind and sit around on the beach and not have to think. This resort in particular was not near any city, so the all-inclusive made sense. And now that I've done it and I've had a successful experience, I can certainly see the why people do it!

Fancy lobbies (GBP Coba)

Daily towel art (in our room)

Nice swimming pools! (GBP Akumal)

Beaches by the swimming pools! (GBP Akumal)

Fresh coconut straight from the resort's trees

Lounge chairs on "Playa Coba"


The whole experience was a little surreal as food and drinks were seemingly endless. Although we didn't witness anybody doing it, you could seriously take as much as you wanted. Since everything is included, you don't pay, whether you're dining on a five course meal at a full-service gourmet restaurant or getting a specially-made cocktail for the beach. It was as if you were royalty living on an estate and everybody was there to serve you and provide you with the best food and drinks imaginable! It was all so very luxurious. Want a glass of wine with your dinner? No problem! Want to have your flask filled up with rum so you can top up your drinks by the beach? No problem! Would you like some roast chicken as a late night snack? Call up room service and it's... free! Yes, we always tipped our servers but we noticed that many did not. Despite all the extravagance, we never witnessed anybody going overboard, and for the most part, everyone we saw was really chilled out. Then again, we never ventured out to the only nightclub, Discoteca La Rancherita!

The bar by the GBP Tulum pool

The view of the GBP Tulum pool from the bar


Three à la carte meals were included in our package, and all other meals were available at the buffets. There are about a dozen or so à la carte restaurants between the three resorts, and they advise you to make reservations as soon as you check in as to not be met with disappointment. So that's exactly what we did. They break up the buffet experience quite nicely as it's a full table service. You get five courses with every à la carte meal: an apéritif created by the chef served with an a tiny but delicious morsel, an appetizer, a soup, a main course, and a dessert. The latter four you choose off the menu. Each à la carte restaurant has its own theme whether it be Japanese, Italian, gourmet, Mexican, Brazilian, and so on. We opted for one seafood restaurant (Fruitos del Mar) and two international gourmet restaurants (Arlequin and Don Pablo). The meals were all fantastic but the meal at Don Pablo was particularly memorable, not only for the spectacular food, but because of the exceptional service we received from our servers Daniel and José.

The à la cartes were amazing experiences, but the buffets were equally special - they really exceeded my expectations. You see, buffets aren't that common in Vancouver. You'll either find limited gourmet buffets in a high end hotels (often with $50 per person price tags) or you'll find cheap all-you-can-eat sushi/Chinese food buffets which are truly awful. I've never experienced a buffet like the kind I've heard about in Las Vegas, but I've always thought that buffets are more about quantity than quality, and I'm not interested in that.

After spending the ten or fifteen minutes looking at all the food and collecting your dinner, you would sit down at a table set with a fine white table cloth and you would get the most attentive service from a variety of passing waiters. They would bring you drinks whether you wanted water, coffee, or something else. They would clear the dishes immediately and overall offered very hospitable service. We were always impressed with how much work went into meal time at the buffet, and it was truly appreciated.

A glimpse at the Kukulcan Buffet seating area in the GBP Coba


But the food... the food I'm still craving! The selection was not only greatly varied, but the food was fresh, tasty, healthy, high quality, and never greasy. While the buffets were huge, they were broken down into tiny stations so it was never overwhelming. I was almost anticipating an American style buffet but it was anything but. There was usually one fish, pork, chicken, and beef dish each day, and there were tons of steamed veggies prepared in a variety of ways. Beans, rice, and potatoes were staples, but each day the preparations of all the foods varied so you never knew what to expect. There were soups, prepared salads, salad bars, bruscetta bars, fresh fruit, bread baskets, dessert bars, a customize your own pasta bar, an entire table devoted to authentic Mexican sauces, and Mexican corner where a chef would be making small batches of authentic Yucatan dishes such as panuchos and salbutes. Even the most basic dishes were a cut above what you might expect. The pork & beans for example, were made fresh from fresh beans and bite-sized smoked pork spareribs. I'm glad to say that the cheddar-laden ground beef taco mix was far from the menu. I only wish I could say the same thing about Vancouver's so-called Mexican cuisine!

I honestly can go on and on about the food. Some days I'd find little comfort from home, such as deviled eggs. Other days there would be tasty stuffed peppers or fresh guavas filled with cream. They would also have ethnic themes each night - Spanish, Mexican, French, Italian, Asian, etc. On the French night, they had about 10 varieties of éclairs for dessert, one even shaped like a swan! On Mexican night, they brought out a lot of the traditional (but rarely seen outside of Mexico) foods and had the entire place decorated in red, white, and green. The food was honestly top quality. And if that wasn't enough, at lunch time they would have an outdoor cook-up by the main swimming pools. On one particular day, it was lobster paella!

Lunchtime cook-out by the GBP Coba pool


In between meal times they would have all the lobbies set up with a coffee bar to which you could help yourself to tea or coffee. They also set aside bottles of whiskey, Amaretto, Brandy, Mayan liqueur, and whatever else you might want to use to flavour your coffee. They also had their own homemade flavoured tequila. In front of each bottle was a bowl full of the ingredients used to flavour it, whether it be strawberry, coconut, chili, coffee, lime, or cinnamon. In the evenings, they would even have a staff member with an open flame making special flambée coffees. In a warming tray they had tiny pastries. I would bite into a petite Madeleine cake as I walked with my coffee down to the beach hoping to recall lost childhood memories.

Despite all the food and drinks, we did not get silly full, sick, or drunk. We did not just sit around getting fat. We did other activities too!

On Thursday morning we took a guided tour to go snorkeling with sea turtles! Unfortunately I have no photos from that day, but it was definitely one of our most memorable experiences. We went with the resort's own Bahia Principe Dive Center.




Kamloops???


For about $45 US (they quote the prices in US dollars regardless of how you pay) they took us out on a boat with about ten others to the nearby coral reefs. The boat gets split up into two groups and each has its own guide. Our group first went to search for sea turtles which can usually be found feasting on sea grass growing along the sandy shallows. Within seconds, we saw our first sea turtle. It was incredible, really, to see them in the wild in their natural habitat, and only a few feet away. At one time the turtle was right underneath me and came up to take in a breath of air. Josh and I were the only ones watching it as it came up for air. We put our heads above the water and there it was with its tiny head, and we could hear it take its breath before diving back down. Incredible.

After the sea turtles our guide called us over to a sting ray. We did see a sting ray earlier in our trip on our first night at the resort, but it was from the dock looking down... but snorkeling with a sting ray is something else. It was unbelievable to be swimming with them! There's just something so sweet about sting rays and I'm not sure what it is. Maybe it's the eyes and the way they filter sand. Maybe it's the way their body moves like a magic carpet?

After our time with the sting ray, we noticed our guide get excited about something a few feet over. We turned around and there was this massive school of fish. You didn't even see the fish as individuals, but as this slow-moving zombie-like mass. I have no idea what kind of fish they were, but as they headed straight for us, they decided to turn around. However, instead of simply turning themselves around, the leaders of the school of fish split off away from the center and back around the sides. All the other fish took their lead, thus starting a school of fish procession. While I know that snorkeling with schools of fish doesn't sound like the most exotic experience, trust me, don't underestimate it!

We then swam over to the coral reef which was like being in a tropical aquarium. There were so many unique fish... greenish rainbow fish, blue and yellow fish, polka-dotted eels with pointy noses. Even the coral was fascinating - brain corals, fan corals ... even spotting the giant sea urchins hiding in the crevasses were thrilling. I could have floated in the coral reefs for hours. I now see why people spend big money to come to places like these. It's for these fragile ecosystems.

On Wednesday we hired a taxi driver for the day and visited the Mayan ruins in nearby Tulum:








Although there are certainly more famous Mayan sites such as Chichen Itza, Tulum is impressive for being a well-preserved pre-Columbian walled city. Many of the buildings of this important Mayan port were once brightly painted with frescos, and you can still see some of the colour. The original stone relief was also very visible and it was truly something to be able to see it in person. I had briefly studied a bit of Mayan culture while in an introductory art history class at UBC, but that was years ago. Fortunately, they have signs up around (in English and Spanish) detailing on what you're looking at. Sure, it was superficial but beneficial. There were also tour guides you could hire if you wished. Although we opted not to, there were so many guides giving tours while we were there, it was hard not to listen in on other groups.

The Temple of the Frescos




But like most gringos, we were easily amused by the local wildlife. There were a lot of iguanas.





One even seemed to have lost his tail, but was managing to grow it back:



And then, slithering along silently was this cute Mexican parrot snake! A tour group walked up to this location as I was taking the picture and their guide began to talk about the historical significance and symbolism of the architecture in front of them. Once they caught sight of this tiny snake, that's all they wanted to take pictures of and promptly ignored their guide.


Although Tulum's Mayan ruins are famous for the well-preserved structures, I'd argue that they're equally known for their beautiful location on the cliffs overlooking the beach and the Caribbean Sea. While some beaches were off limits, the most beautiful secluded beach could be accessed by a wooden staircase which lead down the cliff to the softest sands imaginable.





We can't go here, this beach is for sea turtles...

... but we can go down to that beach!


We had to take this wooden staircase down to the beach. The beach turned out to be a sandy cove surrounded by rocky cliffs. It was crowded, as one would expect on a sunny afternoon, but everyone was chilled out and respectful of one another's space.



Josh really wanted to go for a swim and encouraged me to join him, however I was drained from the intense sun and I didn't want to fight the waves. Instead, I happily sat against the cliffs in the shade reading up on Tulum.





And I watched the iguanas. Iguanas are sneaky.

When you leave your bags unattended...

...iguanas come out of the woodwork!


When we walked back to our taxi, we noticed 6 or 7 blue-coloured birds moving throughout the jungle floor. Their behavior reminded me of crows. They were Yucatan Jays.



Yucatan Jays look sneaky. If they're anything like Whiskeyjacks, then they are sneaky.

After visiting Tulum's Mayan ruins and beach, we drove into town which was a short distance inland. Apparently it's pretty well known on the backpacker circuit and there were hostels, internet cafés, and plenty of souvenir shops. We were so hungry when we arrived in the town of Tulum that we ate lunch at the first restaurant we saw. We only realized after we were seated that it was a Mexican/Chinese restaurant. Since I didn't come all the way to Tulum to order Chinese food, I looked for something on the menu that I couldn't get at home: grouper. Grouper's a tropical fish (Mero in Spanish) which is relatively mild but is the freshest seafood you can get. The fish was cooked in banana leaves with a light tomato and onion sauce and it was served with white rice and vegetables. Josh ordered a variety of fajitas. He had so much food that I took some of his tortillas and used them to eat the fish - instant fish tacos! We both drank our first beer of the week - nice cold bottles of Sol. It was a perfect lunch sitting there at some nondescript restaurant on the sidewalk watching life go by in Tulum.







After lunch we went for a stroll along Avenida Tulum, the heart of town. It's here where you'll find all the souvenir shops. Among the touristy knickknacks, we discovered a truly enchanting shop that stood out from the rest: Papalotl Galeria. It actually reminded me of something you'd find in the Gulf Islands or in Tofino. It's part art gallery, part gift shop and it's run by a man who makes jewellery and sells works by local artists, many of whom are indigenous Mayans. In the back was a beautiful garden courtyard with tropical plants and clothing on display. Two pet rabbits were cuddling.



We talked with the owner for a while and were quite taken by this little boutique. However, we knew our taxi driver was waiting for us and that we should probably head back to the resort. When I got home (from Mexico), I went online trying to find information on that gallery. I discovered that the store moonlights as an evening jam space. If only we had stuck around!



Our last night in Mexico was the only night we went overboard. Having skipped out on breakfast due to our snorkeling expedition, we had an early lunch at the GBP Akumal buffet. We spent the rest of the afternoon at the pool and at the beach (in addition to getting our photographs taken with a spider monkey!) and knew we had a late dinner reservation at 9:30pm. By 6pm we were getting rather hungry and figured it might be nice to pop in to the nearest buffet and grab a light snack. Of course, there is no such thing as a light snack at a buffet, especially on Mexican night! As we sat at our table and ate authentic Mexican dishes, we looked at each other and still couldn't believe that we were in Mexico. Even though we were going home the next morning, neither of us brought up the topic because we didn't want the dream to end.

Thursday, November 13, 2008

Plans for this week, plans for life in general

Earlier in the year I changed career paths.

I was initially working as a cartographer for a mining company, utilizing my GIS and cartography skills that I aquired during my Geography degree at UBC. However, it was when I was invited to speak on a dicussion panel at an important tourism conference, I began to seriously consider tourism as a career.

You see, for many years - heck, a decade - I had been participating in numerous online travel forums: Lonely Planet's Thorn Tree, VirtualTourist, Fodor's, and most recently, TripAdvisor.

I think my involvement on travel forums started back in 1998 in the summer that I graduated high school. I was taking a web design program at a multimedia college. For a project, I had to create a mock website. For whatever reason, I decided to create a website for tourists coming to Vancouver. Part of my research brought me to a travel forum where tourists were asking all sorts of questions about Vancouver. You'd see questions like,

"I'm from Ireland and I'll be arriving in Vancouver next week. I only have 2 days. What are the must sees?"

or

"I'm a backpacker from Australia looking for a good hostel. Also, can somebody recommend a good place for breakfast that won't cost a fortune?"

And then you'd occasionally come across a can of worms where an individual would ask for comparisons between two rival cities.

Whenever questions would go unanswered, and if I knew the answer, I always felt compelled to write. I always felt, having lived in Vancouver my whole life, I could probably offer a perspective that differed from the same old cliches found in tourism literature.

Thus began my foray into tourism.

As a student at UBC, thanks to my multimedia training, I was employed in their IT department. However, I also worked two summer jobs in the tourism industry; once for a whale watching company and another for Tourism Vancouver. Despite the meager pay and irregular schedules, those tourism jobs were the most memorable. But for those very real reasons, I never considered them as careers. That was, of course, until I was invited to speak at that tourism conference.

Immediately following the conference, I was inspired and motivated. I seriously contemplated quitting my unfulfilling cartography job for a more dynamic position in tourism. And that's exactly what I did. Almost immediately I was offered the position of tour coordinator for a small but growing budget tour operator that specialized in providing tours to ESL students (as Vancouver has a massive ESL market). I was welcomed to that company with open arms and it was refreshing. The work environment was much more social and inclusive, not like the secretive and patronizing environment I had faced earlier at the mining company. As tour coordinator came much responsibility which I openly embraced, but little would I know how much that job would consume me.

You see, the ESL market in Vancouver tends to be fickle - most students book only a day or two before the date of departure. As a result, when you're trying to coordinate the logistics of multiple day tours, there's only so much prep work you can accomplish. While hotels in high demand areas, like Banff, would need rooming lists as early as two weeks before check-in, I would realistically only be able to provide to them the day or two before. Because of this, I needed to be in constant communication with hotels to make sure they would not get rid of my rooms and that yes, the rooming list was on its way. I would also write the tour itinerary, write a weekly newsletter to all the tour guides, and I would write handouts for all the passengers on the tour bus, provide a tour kit with maps, first aid kits, prizes, and all the confirmation numbers for the pre-organized activities. Only on the evening before a tour could I begin to compile my spreadsheets for passenger lists, emergency contact lists, activity sign up sheets, and the final rooming list. Often I would be at work until 8 or 9pm.

On the following morning, the morning of the tour, I would wake up at 5am, walk to the office, pick up all the supplies and wheel them down to the departure location to oversee that everything runs smoothly. I would see that the driver would arrive on time with the coach and that the coach was indeed the exact size I requested. I would make sure that the tour guide arrived and knew what coach they were supposed to be on. We would then await for all the students to arrive, and there would be hundreds.

If students were late, I had to provide them with information on how they could meet up with their tour (ie: Greyhound). You learn quite quickly that many have no sense of the sheer vastness of Canada and that while mountains surround Vancouver, the Rockies are 800km (a good day's driving) away and that no, it's probably not a good idea to catch up to your group with a taxi.

The majority of the students were from Brazil, Japan, and South Korea, with a sprinkle of students from Germany, Switzerland, France, Taiwan, Saudi Arabia, and Mexico. This often made for an interesting dynamic and one that I had to take into account when I made the rooming lists.

There was a delicate art to creating those rooming lists. If a group of friends requested to be together, I'd make sure they were in the same room. I would do that first. Then, if there were students from the same school, I would make sure that they would be put in the same room. Girls would by default be roomed with other girls, and guys with other guys. Of course, if students booked individually without mentioning their friends or what school they attended, sometimes they got split up - something that would only become apparent on the morning of the departure. Sometimes you would get solo travellers - even backpackers from Australia, Ireland, or the UK - and I'd make sure they were together. With trial and error, you began to realize what works and what doesn't. Brazilians were typically the most rambunctious on tour while the Japanese students were the polar opposites. To mix the two in the same room was often a recipe for disaster so I'd try to keep people from the same culture together in the same rooms as possible. But even with the most meticulous planning, things always happened - things you could never plan for.

A female student with an unfamiliar foreign name accidentally gets listed as a male on the reservation system. Not a big deal until you look at the rooming list and see that she's in a room with three other guys! That's unacceptable.

Four macho guys refuse to share a room together even though it's what was advertised and it's what they paid for.

A hotel oversells their rooms.

A bus breaks down while climbing a mountainous pass in 40° Celsius heat - the rescue bus is four hours away. Set itinerary must be dramatically altered, set activities must be rescheduled if possible.

The rescue bus has one seat less than there are passengers.

A group of students are persistently 20 minutes late, delaying the group and annoying the rest of the passengers. Itinerary must be altered.

Two students fail to show up at the designated meeting spots and are left behind after 20 minutes of looking. Itinerary must be altered.

Students trash a hotel room and the hotel loses customers because of the noise.

The confirmation number supplied doesn't match the number on file.

A group of friends who did not specify their rooming options are bawling because they are split up into three different hotel rooms and there's no flexibility in the rooming list, plus the hotel is sold out.

A serious rock slide on a long weekend cuts off the main highway, adding a 12 hour detour and a cancellation of a scheduled activity. Itinerary must be dramatically altered.

A tour guide contradicts the company refund policy resulting in hundreds of students expecting to get their money back for a cancelled activity that was always advertised as free.

And so on.

Needless to say, I learned to expect the unexpected rather quickly. My on-the-fly problem solving skills were much improved. But because of this, I could never separate myself from this job. On weekends, especially long weekends, my phone would be ringing all the time. And this is how this job consumed me.

There were days when I would sit at my desk and uncontrollably scratch my head until it bled. There were weekends when my phone would ring off the hook and I would break down crying due to mental exhaustion. Whenever my cell phone would ring while I was at home, my body would tense up with anxiety. I could never separate myself from the job and I never had a moment to myself. However, I kept telling myself to stick around for one full year and use the experience to get myself into a more stable position.

So when September came around and I was laid off, it was a big relief. A big, big relief. Two of us were actually let go solely due to a slowing in tourism and a severe lack in monetary funds; they simply couldn't afford to keep us on throughout the year. Problem solved. The good news is that I still have a great relationship with my former employers - they were genuinely sad to see me go. I really feel bad for the only other tour coordinator who already had too much on her plate. I'm just glad it's not me.

Since my layoff I have been taking time to really focus on what it is I want to do with my life, career-wise. While I have been looking at what jobs are available, I have also been taking a much-needed break. I'm savouring this right now as I know it's a rare luxury.

In late September I joined my sister in Victoria while she did anthropological research in the BC Archives and at the BC Legislative Library. I should probably write it into a separate posting, but here are a few scenes from that week:

The BC Parliament Building tour


My sister along the waterfront by Dallas Road


The First Peoples Gallery at the Royal BC Museum


October was filled with local events: Thanksgiving dinner, visits to Steveston, going away parties, dinners with friends, Halloween parties, etc.

November - I can't believe it's the 13th already!

Early last week, after contemplating the idea for months, we purchased an all-inclusive seven day getaway to the Mayan Riviera on the Yucatan Peninsula in Mexico. It'll be our first experience at an all-inclusive resort, but I think we'll be able to manage. ;) Generally it's not the type of thing we'd go for, but we just want relaxation and sunshine. The Mayan ruins at Tulum and the coral reef snorkeling don't sound so shabby either! This will be our first time to the Caribbean and we're quite looking forward to it.

As I write this, I am also packing and preparing, for the flight leaves in... T-minus 9 hours! We sleep on the plane for the 6 hour journey and we arrive at the Cancun airport just after 9am. It's an hour drive to our resort where we stay for 7 days. We return to Vancouver next Friday at 3pm. So as I scramble around here packing and doing last minute laundry, you will now understand why you won't see another post for the next week.